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Originally Posted by BuyMore
The book I bought is self-published but isn't published on Smashwords. Those of us who purchased the book at Kobo in the first few hours after it's freshly released had the same problem; the amount was paid but the book didn't show up in the library. The link to the book in the purchase history also led to an error page. So, I suppose it's a problem on Kobo's end.
After emailing them, I soon found the title with the "Download ePub" button appear in my library. I just downloaded the file and added it to my Calibre.  The link in the title still leads to an error page, though. But as long as I can download the file, it doesn't really bother me.  |
It's not just Smashwords books that are not added to the library.
I've encountered the same problem with Dutch language books of Dutch publishers. On a few Dutch webforums others have mentioned the same problems.
Some even received a personal promo code that didn't work. The customer had prove she/he received a coupon code (sending screenshot of the mailing).
Information that must be readily available or retreivable at Kobos back office.
Kobo's answer on books that couldn't be downloaded:
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We hebben het boek voor u gecontroleerd, en zagen in ons administratieve systeem dat er naast de titel van het boek een melding staat. Die melding houdt in dat het boek nog niet gedownloaded kan worden omdat het op een andere server staat. Dat houdt in dat u het boek zou moeten kunnen downloaden na drie of vier dagen.
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English (Google translate)
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We have checked the book for you, and saw in our administrative system in addition to the title of the book there is a message. This message means that the book not be downloaded because it is on a different server. This means that the book should be able to download after three or four days.
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After 4 days the book still couldn't be downloaded and also not after 10 days.
Note: Kobo has solved it by issueing a shop credit. It was not possible to add this book manually and/or Kobo could not replace/exchange it with another book title.