[DarkMind]

Originally Posted by arspr

Well, I've contacted both my on-line retailer and Kobo help service. And the results are:

• www.redcoon.es: They've launched the return for repair process. They've even sent me a duplicate of the original invoice. (Because of several reasons I'm sending back my HD next Wednesday). Till now, I can only say GOOD JOB.
  (In case you don't know: In Spain, and I suppose in UE, the default minimum warranty period is 2 years).
• Kobo service: Their answer has been "Could you try a factory reset?" when I had previously told them that my screen is fully blocked and that I had already done a light+power manual factory reset...

hello everybody.
arspr - could You tell me, if the redcoon repair or send new e-reader kobo to You?
i have the same problem with h2o.
i bought it in redcoon Poland in november 2014, few days ago, a was reading something and go to sleep, in the morning i saw vertical stripes on the screen :/