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So far really impressed with Echo Support. I sent a feedback from the app that Alexa can't play a certain artist and they got right back with me that they too couldn't get it to work and has forward it to developers and would let me know when it is fixed. It's the first time in a very long time I felt like a real human wrote me back when I normally send in feedback the response is never personalized and sometimes down right confusing. She told me a work around would be make a playlist with that artist's music and give it a name Echo could understand.
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