Quote:
Originally Posted by BearMountainBooks
I wonder if it could have something to do with the coupons being used double so something goes wonky with the transaction. Then again, there are a lot of other things that seem to go wrong with the various epub types so it's really hard to say.
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Quote:
Originally Posted by Uschiekid
I agree. I had one book that didn't show up in my purchased books. The coupon I used was one posted here. My theory: maybe two of us added a book using the same coupon, which showed as still being valid because neither had finished our transaction before the other had added the promo code.
But the 2nd one who finished the transaction (me in that case), had it "work" in that they got the receipt email, but it didn't show up in the library.
In my case, I phoned them and they added said book to my purchased list. ...They could see I'd bought it, even that I'd used a chapters gift card and didn't even suggest a refund. So in my case, it worked out. I became suspicious when someone on here had the same issue while consciously using their own coupon twice by using multi tabs and entering it twice before finishing the transaction. ..that made me think that situation caused the issue.
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No, because as Susan A was told the 'link' (or lack of) was the issue, which means that the ebook wasn't uploaded (and therefore can't be downloaded).
And it appears to be publisher related (Smashwords and perhaps others).
Quote:
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Susan A: I have read comments about kepubs and I just don't understand what they are. One of the missing books is Red Dirt Heart 4 by NR Walker. It says EPUB2 -DRM free. But I have other books that state EPUB2 DRM free that I didn't have problems with. Customer service stated, via email, that the "link" is broken. Even though I tell them I want the book, not a refund, they gave me a refund. They did not replace my coupon.
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