Got a response from Kobo CS to my complaint:
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Originally Posted by Kobo
Dear XXXXX,
Thank you for contacting Kobo Customer Care. We are happy to assist you.
You contacted us in regards to an issue you were experiencing with your purchased eBook. You advised us that you are unable to download your purchased eBook. We apologize for any inconveniences this may have caused you. Unfortunately, your purchased eBook was published as an ePub 3. eBooks in this type of format can not be sideloaded or downloaded.
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Which is, of course, patently false. There is nothing inherently undownloadable or unsideloadable about a DRM-free EPUB3.
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Originally Posted by Kobo
In order to avoid this issue from happening again, please save the eBooks as preview, by clicking on "Save Preview", which is located underneath the "Buy Now" button, and visit "My Library" on the Kobo website, at www.kobobooks.com. |
Which I did—and always do—to avoid accidentally purchasing kepub-only ebooks. That's how I saw it was a "supposedly" downloadable DRM-free epub to begin with.
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Originally Posted by Kobo
If you are able to view the download link for the eBook, at that point you should be able to sync it to your eReader.
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Which completely ignores the part of my initial complaint where I clearly indicate that I DON'T HAVE A KOBO DEVICE TO SYNC EBOOKS TO (and slickly avoids answering the question about why a button that doesn't work is being misleadingly displayed in the first place).
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Originally Posted by Kobo
In regards to this purchase we can provide you with a Store Credit or a Refund.
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Aaaaaaand we're done. Thanks for the exercise in futility.