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Amazon reviews are not really representative, IMO. I think we can stipulate that the proportion of repeat customers (i.e, people who have used e-readers prior to this purchase) is higher here on mobileread than on Amazon. Repeat purchasers are more likely to have a better idea of quality of lighting, having being exposed to earlier models, and also e-readers from competing companies. I think it makes sense that informed purchasers on MR have a higher proportion of complaints than in the Amazon reviews section.
Besides, the point isn't how many complaints there are, but rather that the H2O seems to have a fewer proportion of purchasers complain about the front-lighting than Voyage purchasers do. I honestly cannot recollect the last instance of someone on here complaining about the H2O light, except for remarks on the shadowing at the very bottom of the screen. On the other hand, QC seems to be a recurring problem with the recent Amazon e-readers with people resigning themselves to the return-and-replacement cycle until they get one that satisfies them. Accepting an un-rectifiable situation and becoming more forgiving of faults is also a way to arrive at stage 6. Stage 6 need not necessarily imply that the fault did not exist at all.
As an absolute number, yes, you might be correct in saying that it isn't the norm with Amazon. I shouldn't have put it that way. But in comparison with the H2O, it does seem a greater problem with the Voyage, which suggests that Kobo is doing something right that Amazon inexplicably hasn't been able to replicate, for whatever reasons.
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