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Originally Posted by robko
EDIT: after actually looking that picture I'm not sure you've got a broken substrate. It looks like a controller issue or loose connection since those lines are straight up and down. Cracked screens usually have some curvature or diagonal lines in them. Worth trying to see if Kobo might do something or if they won't opening the device and seeing if something has come loose.
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A glimmer of hope!
I actually had to have my H2O shipped over through a forwarder so sending it back to Kobo probably isn't an option. I can open it up myself to see if something is loose. Would you know if there are any service manuals for the H2O out there?
Additional info: screen is unresponsive now except for sliding up and down the left side to adjust light. Aside from that, tapping/swiping to turn the page does nothing. Turning it on and off also does nothing to change the display, it's stuck on that same page. Also, the vertical lines seem to have grown darker and thicker. In the picture you can see still see some of the words between the vertical lines but they're not visible. I'll have to take another picture to upload later.
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Personally I'd just jump in and get the H2O . The extra screen size and better screen quality are worth it (especially if you're not happy with your PW).
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I'm just waiting to hear back from Kobo. After that I'm probably getting another H2O, with a cover this time just to be on the safe side