Oh, I hate Kobo.
I attempted to squander my 65% contest coupon on a $20 book. Kobo let me pay for it; download it, not so much. When the URL says "retailer not authorized"? You know it was a bogus purchase.
So, I had to fill out the customer service form before they deigned to give me the phone number to call. The rep was of those who are deaf to anything but the script in front of them. Despite my repeated insistence that the book wasn't available for download, it wasn't until twenty minutes into the call, when I said, "
You try to open it," that he came back and said, "Oh, I guess this is a bad book."
His solution? He'd report it and it would get fixed eventually, but it was up to the publisher. Oh, sure. I've been down that road before. I wanted a refund. We'll see. And the coupon is gonzo.
Kobo really isn't worth the time and irritation. I should know this by now.
