Quote:
Originally Posted by JSWolf
My suggestion is to call Sony and see what they have to say.
Phone: 1-239-245-6380
Long distance charges may apply.
Monday - Friday: 8:00 AM to 12:00 AM ET (Midnight)
Saturday - Sunday: 9:00 AM to 8:00 PM ET
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Thanks I gave them a call,
Pretty much was useless. Gentlemen told me to open taskbar and end the reader process. Then shut off the reader.
When I explained I cannot shut off the reader because it was in some sort of infinite reboot loop and stuck on the opening book and the status bar never loads. The screen just flashes after 15-20 seconds and continues until the battery dies.
He then said okay well go to the website, we don't offer support anymore and even if you need to service the reader you cant because we dont offer support lol.
Does anyone have any kind of trick to get the device recognized when something like this happens? I cant even do a factory reset because it never gets past that opening book screen. The fact I can't see the drives on the laptop and that it isn't recognized when plugged in either makes this exceeding difficult.