But let's be honest. Baen uses such a sophisticated error reporting system that it's very easy to see why they can fix errors so fast.

"Toni, the covers are missing on this release of BookX, HTML version."

"Really? Thanks, we'll get it fixed today or tomorrow."

And THEN you have to download the fixed copy (if you need it) the next day. It's horrible!

Curse their high-tech trouble shooting and complex reporting requirements!

I prefer how the major houses do it.

"Dear Major Publisher, the covers are missing from this release of BookX, mobi version."

Then you receive a reply of either "..." or "So?" and can then rest easy in knowing you have no reason to re-download your ebook since they have no real reason to fix it. This actually gives you MORE time to read!

Yet another proof that the benign neglect of large, faceless publishing is better than the responsiveness and communication of smaller publishers. Hurray for Benign Neglect!