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The good news is Chapters agreed to send out a new device, though asking you to pay return shipping was a bare-faced cheek, but they gave in pretty quick by the sounds of it. I wonder if they would have been willing to pay shipping if the OP hadn't got the credit-card people involved?
Also, I wonder how Kobo themselves would have handled this.
It's a shame Kobos can't be had in brick stores in the USA, then the whole doubt about returns and the delays involved could be avoided. As it is, it seems only Kindles can be found in the wild.
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