Quote:
Originally Posted by soulfuldog
Good luck with your replacement kobayashi, but why the need to be so down on Kobo just because you've been unlucky with one purchase. Why not wait and see how your replacement is handled. It's not like there is a huge problem with the build quality of the H2O's, most people are pretty happy with theirs? |
That would be because from the photographs this is legitimately a manufacturing defect, not shipping damage. It was Kobo ' s responsibility to make things right at their cost, and since they didn't want to do that now the credit card company has to take them by their little hands and make them do so.
Being ticked off by their costumer (dodging) service department is appropriate.