Quote:
Originally Posted by kobayashi
There was no damage to the external or internal packaging. This baby was manufactured poorly. Already put credit card charge into dispute and will contact Chapters and Kobo tomorrow. I certainly won't be spending a single penny on this thing.
Only wasted two weeks so far, what's another couple of weeks?
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Please don't let your anger cloud your judgement. You quite simply cannot know with any reasonable degree of certainty that the problem is build quality. And the fact that there have been no other reports of this type of problem on these forums strongly suggests build quality is not the issue.
I found Chapters Indigo excellent to deal with. Whatever the reason, this should not have happened to you, but give them a chance to fix it. Kobo is not without its problems, but this is the first time I've heard allegations of poor build quality.