MobileRead Forums - View Single Post - Bought H2O

kobayashi · 01-22-2015, 10:32 PM

Brand new H2O from Chapters that arrived with the top half of the reader peeling away from the bottom half. You can easily look into the guts of the device and see the LED.

Too bad because the screen and customization options are great but the hardware is pure junk. Now I have to wait for Kobo to pay for return shipping and send me out a new one. The horror stories on Kobo quality are true.

UPDATE: Was able to get a 3-way call to Chapters with my credit card company. They agreed to send out a replacement unit but first wanted me to pay return shipping. That wasn't going to happen so they agreed to pay for return shipping and emailed a label. The new one will be here in two more weeks and the junk one goes back when the new one arrives.

Called Kobo next to let them know about the issue and they made an incident ticket for management to look at. Seemed utterly unconcerned about the whole thing. I guess defects are relatively common.

01-22-2015, 10:32 PM	#1
kobayashi Groupie Posts: 176 Karma: 100000 Join Date: Jan 2015 Device: KA1	Bought H2O - Received Garbage Brand new H2O from Chapters that arrived with the top half of the reader peeling away from the bottom half. You can easily look into the guts of the device and see the LED. Too bad because the screen and customization options are great but the hardware is pure junk. Now I have to wait for Kobo to pay for return shipping and send me out a new one. The horror stories on Kobo quality are true. UPDATE: Was able to get a 3-way call to Chapters with my credit card company. They agreed to send out a replacement unit but first wanted me to pay return shipping. That wasn't going to happen so they agreed to pay for return shipping and emailed a label. The new one will be here in two more weeks and the junk one goes back when the new one arrives. Called Kobo next to let them know about the issue and they made an incident ticket for management to look at. Seemed utterly unconcerned about the whole thing. I guess defects are relatively common. Last edited by kobayashi; 01-23-2015 at 09:24 AM.