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I've had at least one of every Kindle since the Kindle Keyboard. Since I have to save up for these things I've often had both a Wifi and a 3G version of those where 3G was available, getting the Wifi version when I can and saving for the 3G version, which is what I really want.
I live in a retirement home in a rural area where a lot of people love to read but most are afraid of technology, so I've helped maybe a dozen, maybe 2 dozen people get Kindles and learn to use them.
In all of these Kindles I've had 2 problems. One 3G Kindle came without a working 3G and it was quickly replaced. The other problem was when I lent a Kindle to a neighbor with a book on it she wanted to read and she returned it to me with a badly scratched screen. It was still in warranty but it wasn't Amazon's fault and I told them I was hoping to replace it and pay the difference. Instead they insisted on replacing it under my warranty.
Of all the Kindles I've had and I've helped other people with none has ever had an slightest problem whatever. They've all been and still are perfect. Even the older Kindle Keyboard that I sold to a neighbor is still like a new one.
I also have 2 Kobos. An Aura and a Mini. The Aura came with a defect and it was so much trouble getting through to Kobo support that I decided to give up and live with it. It works and I use it but I have to be careful how I hold it. Both Kobo's have moderately buggy software. Nothing terrible. I can honestly say that I enjoy both devices. I'm not sorry I bought either. But I've given up on Kobo for the foreseeable future. They're not bad devices but the Kindles are great devices.
Barry
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