Thread: The Vent and Rant Thread
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Old 01-20-2015, 08:20 AM   #25381
speakingtohe
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Quote:
Originally Posted by CRussel View Post
Gawd what a Monday! It actually started last night, around 10PM when my own router lost it's little mind. I'm betting someone tried to get in and failed, but the router was overdue for a firmware upgrade anyway.

Reset back to factory defaults, remove from any network, log in, update firmware, reboot, log in, restore settings file. FAIL!

The idiots don't support settings files across firmware versions. WTF?! Hello, idiots, that's the single most common scenario for restoring settings! Sigh.

So, slowly and patiently, rebuild the configuration on the router. Started working on the router at 6AM, finished by about 9:30 AM. Saved the configuration, not that I think it will help the next time! But everything appears to be working, for the moment.

Oh, except that IE 11 (and IE10) REFUSE to connect to it, since the cert isn't for the internal IP address my LAN uses. What WERE the idiots at MS thinking? Yes, I know, my router's web page doesn't have a valid cert. It's INSIDE MY NETWORK, let me connect to it you morons! Fortunately, both Chrome and Firefox work just fine. Both warn me of dire consequences should I choose to connect to this web site, but then let me do it.

In the middle of all this, three different users managed to lock themselves out of their machines. ALL claim they got no warning that their passwords were about to expire (Phhhtt!). (ever tried to reset a password on a remote domain from the RDP client on your iPhone? Since that was the only thing that had internet connectivity until I got the router back up.)

Now, one of the support guys has decided that he needs his desktop restored, since something he did totally wonked everything. Sigh. I wasn't even supposed to be working today!

ETA: I logged in to his machine, and his desktop had 68 GB of files on his desktop, including RUNNING VIRTUAL MACHINES for goodness sake. On his desktop! And he wonders why he was having problems? Really. There ought to be a LAW.

Talisker. Lots and lots of Talisker.
Sounds like you need to make the law. Put those that are obvious idiots to the back of the queue. Not always possible I know.

Still a few stupid questions (ie. what did you do immediately prior to when it happened, did you follow the instructions carefully, has anyone else access to this computer, did you at least try to fix it yourself), even when you know the answers, can sometimes make people more manageable. It is not the simple things they do, it is the blind assumption that you will fix things for them without even a thank you in many cases that I find annoying.

Helen
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