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Old 01-16-2015, 04:45 PM   #53
Anak
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Posts: 603
Karma: 641742
Join Date: Mar 2012
Location: DE
Device: Kobo Glo
Quote:
Originally Posted by Tarana View Post
You guys are so funny!

As to the original commenter, I think it's a nonissue - Yes, do contact Kobo about specific books. Perhaps there is a screwup somewhere that they will fix, but don't get your hopes up about it. I spent 8 months waiting for them to fix something, they never did, so I got my money back and bought elsewhere. In the meantime, you can download the book into Calibre (which you should do anyway). It works quite nicely to add or remove paragraph spaces, depending on your preference. When it's perfect, then sideload onto your Kobo.

Yes, I prefer not having the spaces, but with my specific vision issues, the paragraph spacing can sometimes make reading easier (I have ghosting of letters).
No, in general Kobo won't fix anything. At first, I was surprised that you got a refund. Then, I saw you live in Minneapolis, USA. Kobo does treat North American customers differently (and maybe some other countries/territories aswell).
In The Netherlands Kobo never offers to refund a badly formatted kepub. There default response is: there is no problem. Perform a firmware upgrade.
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