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Hi, I had similar problems,have 3 sony readers, persevere with adobe chat, I got a reply within minutes,when you get through they will hopefully help sort it out,sometimes (and I don't know why} you get a downloaded by other user,and other errors,on the good old sony reader! adobe reset all my id's,I also removed the reader software as they said this can cause problems,it's not really needed anymore,any drm books can be opened and stored on ADE on your pc for transfer to the reader.and with all other books I have calibre. Oh and it helps to upgrade to ADE.4.0.
Hope this helps.
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