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Thanks for your response. I'm glad it worked for you. I had called 3 advanced Kindle specialiss at Amazon, and not one of them could get me to do a hard reset. I even followed your instructions while reading it to one of the more kindly Kindle specialists and could not do a hard reset. The missing word was that I had to select "Restart" where I guess that was critical. In any case I came back to your abbreviated explanation and figured it out.
I was so delighted at finally achieving a hard reset.
However it did not solve my problem. I cannot access the web using "Experimental".
Can you access the web, say, get weather with 3G?
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