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Old 01-15-2015, 09:05 AM   #19
robko
Wizard
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Posts: 2,454
Karma: 5469320
Join Date: Jul 2010
Device: Kobo
Quote:
Originally Posted by MiguelATF View Post
There were NEVER ANY signs of any kind of 'break' or breakage on the glass.

Btw I know what broken glass looks like, at least on smartphones - and on laptops. There were no visible signs of breakage in any way, on any of them.
It's not the surface of the screen in an e-ink device that will break. There is a literally paper thin glass sheet that the e-ink layer is on which is deep inside the device (commonly referred to as the e-ink substrate). This is what breaks so you won't see/feel a break at the surface. Broken substrates manifest in a lot of different ways and your descriptions all fit them. Typically part of the screen gets frozen with whatever was on it at the time or gets fuzzy and part continues to change.
A case might be helpful, and some will call you crazy if you don't use one. Personally I've never used one and never had a problem and seen lots of reports of broken screens even if people had a case on it. Do a test: with one of your broken devices in the case see if you can flex it at all by grabbing both ends. If there is any flex at all, even if it's a "sturdy" case, that means that stress can be put on the substrate and over time it's going to break. You haven't described your use (i.e. do you carry it in a purse or backpack or briefcase etc) and if you do and the case allows slight flexing that could be your issue.
People aren't trying to accuse you of being rough or careless with your devices, but e-ink isn't like a phone or tablet in terms of breaking it. It's much easier to do and needs to be treated differently and a lot of people don't realize that until they've broken a screen or two.
I've had several Kobo's since they've come out, never had a screen problem (even after dropping a few of them on hardwood floor) and I'll pretty much guarantee if you get one you'll be back in less than year complaining about Kobo's quality control unless something changes in your handling of the device.
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