Quote:
Originally Posted by bbusybookworm
I think they lock down accounts which have sudden multiple large purchases as they may be consider suspicious activity and possible Fraud.
While it can be irritating, They are thinking of protecting your account.
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It is up to the credit card company to prevent CC fraud. If FW gets an approval from the credit card company they get their money. What other "fraud" would they think is happening... and "who" are they protecting by locking the account?
Also, I'm not sure why they consider someone buying a lot of books to be "fraudulent behavior"?
Possible fraudulent stuff that I can see a lock out...
Someone trying to log in with a bad password several times in a row a good reason to lock an account.
A NEW account that has never bought anything trying to make a big initial purchase. Even this one is hairy. But limiting a first purchase is only going to hurt FW.
Someone changing the Mobi encryption IDs then buying alot of books. Still a bit hairy.
What I don't consider fraud: Buying stuff? Huh?
Once again, if FW gets the CC approval then they don't loose anything. The account holder gets the books.
If the person uses Micropay then FW doesn't loose anything. The account holder gets the books.
If really sounds to me as if Fictionwise doesn't trust their own security. Perhaps they shouldn't allow you to login without USING SSL. They also should put some restrictions to require strong passwords. Or perhaps add some type of multi-factor security system. (Steven Gibsons perfect paper passwords are free and easy to implement).
If they trusted their own authentication system then they have to trust that the account holder IS the person logged in. Then they have to trust the CC companies and Paypal (their's a can of worms) to prevent fraud on their end.
However, none of the above is a reason to boycott or bad-mouth Fictionwise.
BOb