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This is not unique to FictionWise. The same thing happened to me with BooksOnBoard. Just like you I was mad and over racted, but I sent my irrate email to the company. BoB reponded quickly, during the weekend, and was apologetic.
After I cooled down I realize I cannot blame a company for taking precautionary measures to protect their capital. Working for the mititary I'm sure you can relate.
=X=
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