Quote:
Originally Posted by Sharkus
mentioning that the customer had been contacted (ChapterOne in this case I believe).
|
This is true, after I made repeated attempts to contact Kobo via email, their website and Facebook, I did eventually get a response and now my prizes have been sent. It was a difficult, frustrating, drawn-out process that has left a very bitter taste in my mouth.
However this thread was never only about me. I am just one of many with concerns and complaints about Kobo's 'customer service' and ignoring those genuine complaints isnt doing the company any favors.
Most people wont be as pushy and determined as I was, they just end up giving up and going away, as very unhappy customers.
That old saying about any publicity being good is not always correct. Post on any ebook related forum on the internet and you will find other dissatisfied customers. Those that post about the issues represent only a fraction of the people reading those posts, and of course not everyone takes their issues online.
Perhaps Kobo could send some management staff over to Amazon to get a few hints and tips on how to treat customers and keep people happy while at the same time running a successful, profitable business. They certainly have much to learn and huge room for improvement.