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On the user's host computer, you should support some kind of software that acts as librarian, file manager, converter, etc. Talk to Kovid Goyal about Calibre -- it's a great possibility, needing only some documentation to make it friendly enough to give to my Mom.
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Your Mom? Really? Mom good at computers?
I really like Calibre, but there's still a lot that needs to be done to it before it's "average-Mom" ready. There still are too many functions (for a typical Windows user, anyway) that can only be fully realized using command line...uh...commands. (There has to be a better way to say that).
Wonder if anyone would be willing to write a tutorial for "How to use command line instructions in Calibre"?