MobileRead Forums - View Single Post

arspr · 01-07-2015, 04:01 PM

Well,

New year and good new news!!!

The broken HD. After paying just 10.99 €, the price difference between the discontinued HD and the H2O, I've just received today a brand new H2O. It's been a 2 month waiting but www.redcoon.es has perfectly worked.
I want to explicitly post that www.redcoon.es has even assumed the shipping fares. My HD went to www.redcoon.es absolutely free, and the new H2O has come completely free.
OTOH I've just gone to the brick and mortar Mediamarkt, (where I bought the H2O acquired because of my former HD death), and they've signed me a voucher for a brand new H2O without any kind of discussion or reclamation on my behalf. I couldn't get a brand new one at the moment just because they were out-of-stock so I'll have to wait one or two weeks.

So, at the end, I'm going to have two brand new H2Os,... my wife is going to be really happy with the extra one.

Nevertheless I want to congratulate both Mediamarkt and www.redcoon.es. In the web you usually find BAD news about stores but quite seldom praises about good customer service...

(And OTOH I really think Kobo does not deserve what the retailers do for them...)

01-07-2015, 04:01 PM	#7
arspr Dead account. Bye Posts: 587 Karma: 668244 Join Date: Mar 2011 Device: none	Well, New year and good new news!!! The broken HD. After paying just 10.99 €, the price difference between the discontinued HD and the H2O, I've just received today a brand new H2O. It's been a 2 month waiting but www.redcoon.es has perfectly worked. I want to explicitly post that www.redcoon.es has even assumed the shipping fares. My HD went to www.redcoon.es absolutely free, and the new H2O has come completely free. OTOH I've just gone to the brick and mortar Mediamarkt, (where I bought the H2O acquired because of my former HD death), and they've signed me a voucher for a brand new H2O without any kind of discussion or reclamation on my behalf. I couldn't get a brand new one at the moment just because they were out-of-stock so I'll have to wait one or two weeks. So, at the end, I'm going to have two brand new H2Os,... my wife is going to be really happy with the extra one. Nevertheless I want to congratulate both Mediamarkt and www.redcoon.es. In the web you usually find BAD news about stores but quite seldom praises about good customer service... (And OTOH I really think Kobo does not deserve what the retailers do for them...)