Quote:
Originally Posted by Chapter One
The whole screenshot business is just ludicrous, and adds to my belief that Kobo want to make claiming prizes incredibly difficult. I asked why I needed to send screenshots and they said it was so when they pass the details on to a different customer rep or department, all the details were together. UUmm..what? No other company does this. Every detail they need should be stored in their own computers, easily accessed by any staff member.
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One of the prime directives in Internet land is never trust anything that doesn't come from your servers.
Kobo really needs to get their act together on this. They are taking a prime positive marketing strategy and turning it into a massive negative.
It's starting to sound like some of the B&N management is jumping ship and ending up north of the border...