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Old 01-06-2015, 01:43 PM   #14
the.Mtn.Man
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Posts: 710
Karma: 2483502
Join Date: Jul 2011
Device: Kobo Aura
Quote:
Originally Posted by itsmir View Post
I have read an awful lot of bad reports about Kobo customer care but in this case not only did they reply promptly having actually read my email, they also offered to replace the item outside of the warranty period no questions asked - which makes me a very happy bunny indeed.

Just felt the need to report some excellent customer service - and am looking forward to another few years reading with Kobo.
I think over the last several years, Kobo has made a concerted effort to improve their customer service. They still have room to grow, but it seems they have certainly improved.
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