|
I finally have some good news.
After several extremely frustrating weeks trying to deal with Kobo, I now have a tracking number to prove the Aura's I won are on the way.
It has been a roller coaster experience, from the high of the initial win to the lows of feeling like Kobo thought I was lying and trying to steal 2 devices from them.
I dont believe for a moment there was ever a 'glitch' that was preventing Kobo from contacting the winners. I dont believe it for 2 reasons. Firstly, these 'glitches' have been reported by far too many people on numerous occasions, over an extended period of time. And secondly, because I was told by Kobo (after basically having to resort to harassment to get any response from them at all) back on the 24th Dec that the 'glitch' had been fixed and they were in the process of contacting all winners.
I have been in contact with someone else who was also a winner in the same contest that I won and yet they have only just today finally got a response from Kobo, telling them the glitch had only just been fixed. It was them who contacted Kobo first.
The whole screenshot business is just ludicrous, and adds to my belief that Kobo want to make claiming prizes incredibly difficult. I asked why I needed to send screenshots and they said it was so when they pass the details on to a different customer rep or department, all the details were together. UUmm..what? No other company does this. Every detail they need should be stored in their own computers, easily accessed by any staff member. Certainly Amazon, B&N, eBay, AliExpress and every other website I have ever dealt with is able to keep details straight without relying on the customer to keep providing such evidence. Its an insane system that doesnt even work. I sent the requested screenshots, they were acknowledged and then a week later I was told since I hadnt sent them, they were closing the matter. So I had to send more screenshots that proved I'd sent the first lot.
I can only assume they must be running the worlds most antiquated computer system. Which may explain the constant glitches, perhaps.
I am grateful that I am getting 2 free Kobo's but the joy I initially felt has well and truly been eroded by the struggle to claim them. I hope they prove to be worth fighting for.
I cant see me ever bothering to enter the contests again. The codes prizes are so stingy now its not worth the effort, especially as it can be such a challenge finding books to apply them too, and winning a device is just a nightmare.
I hope other winners have an easier time claiming their prizes. I wish them luck, they will need it.
|