I'm trying to complain to Virgin Mobile about my son's last bill (actually, I'm trying to get an explanation of the bill, but apparently I have to raise a complaint to do that).
No problem, you might think? Well, as the normal customer services agent explained to me, "Virgin Mobile Complaints department do not deal in the medium of voice"! In other (non-weasel) words, they won't lower themselves to actually talk to paying customers, you have to e-mail them. So I mailed them and they responded pretty quickly with a request for a couple of pieces of information about my account so that they could verify my identity. Fair enough, I sent the required info back. They responded equally quickly to say that the info I had provided was incorrect (it wasn't). I have now sent the info again with a request that they tell me what is wrong with it. That was over a week ago - they would appear to be ignoring me now
I would bet that Virgin Mobile boast high customer satisfaction statistics. Of course, that's not too difficult to achieve if you make it physically impossible for people to make a complaint
