Quote:
Originally Posted by Joeldmtl
Kobo also replaced my 2 year old Touch with a Glo when it started failing. It took quite a while to get the first contact desk to link me to someone who had the authority to issue me a new Kobo, but once I got in contact with that person, service was more than 100%.
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I had the same experience with them replacing my Touch with a Glo after an upgrade went sideways. Went through the lists of questions customer service sends, but after a couple days, they said they were sending a replacement, which it turned out was an upgrade.
I'm always glad when others have good experiences with Customer Service, since it seems to get a lot of knocks around here.