MobileRead Forums - View Single Post - Glo Fast draining battery issue & Kobo's response

itsmir · 01-03-2015, 12:15 PM

Hi Chaps,

Last month my beloved Glo began draining it's battery very quickly even during sleep mode. I took all steps to rectify this (recalibration, several factory resets, reconverted all epubs in case of a bad file, reverted to older firmware etc etc) with no luck.

I had a spare Glo battery pretty much unused which I dug out from a friends Glo that had met an unfortunate end and installed that one. Still the problem persisted so I assumed the problem was on the mobo and decided to treat myself to a replacement Aura.

Just for completeness I contacted Kobo (NL) and described the issue assuming I would just get a stock reply. My Glo is almost 2 years old and out of warranty however Kobo very quickly said they would replace it and within 24 hours of me reporting it they sent me the RMA info and said I would get a new Glo within 2 weeks.

I have read an awful lot of bad reports about Kobo customer care but in this case not only did they reply promptly having actually read my email, they also offered to replace the item outside of the warranty period no questions asked - which makes me a very happy bunny indeed.

Just felt the need to report some excellent customer service - and am looking forward to another few years reading with Kobo.

01-03-2015, 12:15 PM	#1
itsmir Enthusiast Posts: 28 Karma: 129918 Join Date: Jun 2013 Location: Netherlands Device: Kobo Glo HD	Fast draining battery issue & Kobo's response Hi Chaps, Last month my beloved Glo began draining it's battery very quickly even during sleep mode. I took all steps to rectify this (recalibration, several factory resets, reconverted all epubs in case of a bad file, reverted to older firmware etc etc) with no luck. I had a spare Glo battery pretty much unused which I dug out from a friends Glo that had met an unfortunate end and installed that one. Still the problem persisted so I assumed the problem was on the mobo and decided to treat myself to a replacement Aura. Just for completeness I contacted Kobo (NL) and described the issue assuming I would just get a stock reply. My Glo is almost 2 years old and out of warranty however Kobo very quickly said they would replace it and within 24 hours of me reporting it they sent me the RMA info and said I would get a new Glo within 2 weeks. I have read an awful lot of bad reports about Kobo customer care but in this case not only did they reply promptly having actually read my email, they also offered to replace the item outside of the warranty period no questions asked - which makes me a very happy bunny indeed. Just felt the need to report some excellent customer service - and am looking forward to another few years reading with Kobo.