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karamasova · 01-03-2015, 02:49 AM

I have purchased in Dec 2014 but i don't use it a long time. Yesterday, I connected the h2o to my computer. My computer will recognize that a mass storage device has been installed but wont let me open it. Within the My Computer Window, it will show as "Removable Disk". When I double click on it, it states the following; "Insert disk into drive".

it show as "Kobo eReader-3.12.0 USB Device" for drive on Device Manager, but 3.17GB space "Unallocated" on Disk Management.

I have reset the eReader to factory settings. and change different USB cable, uninstall and reinstall the drive, testing other computer. but it same issue.

What should i do?

Happy new year, friends.

01-03-2015, 02:49 AM	#1
karamasova Member Posts: 15 Karma: 10 Join Date: Oct 2014 Device: h2o	Insert disk into drive;; I have purchased in Dec 2014 but i don't use it a long time. Yesterday, I connected the h2o to my computer. My computer will recognize that a mass storage device has been installed but wont let me open it. Within the My Computer Window, it will show as "Removable Disk". When I double click on it, it states the following; "Insert disk into drive". it show as "Kobo eReader-3.12.0 USB Device" for drive on Device Manager, but 3.17GB space "Unallocated" on Disk Management. I have reset the eReader to factory settings. and change different USB cable, uninstall and reinstall the drive, testing other computer. but it same issue. What should i do? Happy new year, friends. Last edited by karamasova; 01-03-2015 at 08:46 AM.