Quote:
Originally Posted by faithbw
I'm not surprised. I work at library and even most of my reading patrons are reading on tablets or Kindles. They usually need assistance fixing Overdrive and/or their Kindles so they can borrow more e-books. They love being able to borrow e-books. I can count on my fingers how many people ask me to find a print book for them.
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Just wondering how much training library staff get in using the various apps on different platforms. A few months ago I helped someone sort out their Overdrive audiobook app on their phone when the library staff weren't able to. We were actually in the library at the time and I noticed that they weren't able to resolve the problem after some time. It wasn't the usual setting up issues, he'd gone into a different menu and couldn't find his way back into the book menu.