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Originally Posted by ryuji35
Do I want a new device? Well, honestly, I do. But the only thing that I want now is the Voyage and it's a fortune to spend money on it. I don't see the reason for me to buy the Aura now when the specs between it and the Glo is very minimal. I am trying to wait for the next gen "Aura" before I buy a new one. But lo and behold, these issues started to arise on my Glo.
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Yes, I don't see any real advantage of an Aura over a Glo. If I broke, my Glo now, I'd probably buy another one. Or go up to the Aura H2O. The Voyage is interesting, but I'm too firmly entrenched in the Kobo ecosystem to want to change.
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I did a factory reset. But yes, the device is still won't be recognized by the PC. I have Win7 Desktop and a Win 8 Laptop. Both declared that my deviced "malfunctioned"
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The same result from different PCs usually means it is the device. If there is a non-Windows machine you can try, that might do something different.
Something you could try on the Windows machines
USBDeview. Running that will list the installed drivers for any USB device that has ever been connected to the PC. When you run it, find all the references to Kobo and delete them. This will force Windows to reinstall the drivers when you next connect. Doing this has helped a few people with some strange connections problems.