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I've had to contact Kobo customer service twice. Just about problems in getting the proper ebook, etc. They were ... not very good at all. If you need them be prepared for a long hassle, no return emails, missed commitments, etc.
Until Barnes & Noble discontinued direct downloads they got more of my business than Kobo did. Even now I buy more from Amazon and convert. I pretty much only buy from Kobo if I have a decent coupon code.
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