Quote:
Originally Posted by davidfor
If it isn't responding at that point, it sounds like a hardware problem. But, there is another way to do a factory reset on a H2O.
- Make sure the device is charged.
- Hold the power switch in the off position for at least 20 seconds. This is to ensure the device is off.
- Turn it on and tap both bottom corners of the screen at the same time. Keep tapping until something happens.
Hopefully that will get it going again. But, if it doesn't, repeat again with a little more time at each step.
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I have fully charged it yesterday,then the screen stopped at desktop with no reaction,no matter how I tap it,or press it's power button and reset hole.
I have sent an email to rakuten,maybe they are celebretting the new year now,so haven't replied yet.I also think it has a hardware problem,thanks for your help