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New update re Kobo Aura H20 prizes.
After finally making contact with Kobo through Facebook (which I did because no one emailed as promised or replied to my Customer Service request) who put me onto a CS rep, Christopher and sending through screenshots of everything, I was told just before Christmas that my Kobos would be sent after Boxing Day.
This morning, to my great surprise, I received an email response from the Customer Support inquiry I sent them back on the 18th. Keep in mind, this has been the only response from that inquiry. They said since they had tried unsuccessfully to contact me (an outright lie) they were closing the ticket and considering the matter closed.
WTF?? I replied and said I had been in contact on Facebook and with Christopher. They replied and basically said I was lying. They said they hadnt received any screenshots from me at all.
So I replied and sent more screenshots of the winning messages, as well as screenshots of the Facebook messages and the emails (which showed the screenshots Kobo say I didnt send) from Christopher who said the Kobo's were being sent.
I know by this stage I shouldnt be so shocked at how Kobo works but I am seriously floored by it all, on so many levels.
How can such a huge company have absolutley no idea who wins their prizes and have such appalling records of communications between themselves and their customers?
Kobo have made me feel like a deceitful thief, trying to rob them of free Kobos. Winning the first one was awesome, winning 2 was incredibly exciting, but any joy I had has well and truly been eroded away by Kobo. I am thinking this is their standard business plan - ignore your customers for as long as possible before being blatantly rude in the hopes they will just go away.
I hope other winners are having better luck than me.
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