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davidfor · 12-31-2014, 06:49 AM

If it isn't responding at that point, it sounds like a hardware problem. But, there is another way to do a factory reset on a H2O.

- Make sure the device is charged.
- Hold the power switch in the off position for at least 20 seconds. This is to ensure the device is off.
- Turn it on and tap both bottom corners of the screen at the same time. Keep tapping until something happens.

Hopefully that will get it going again. But, if it doesn't, repeat again with a little more time at each step.

12-31-2014, 06:49 AM	#2
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	If it isn't responding at that point, it sounds like a hardware problem. But, there is another way to do a factory reset on a H2O. - Make sure the device is charged. - Hold the power switch in the off position for at least 20 seconds. This is to ensure the device is off. - Turn it on and tap both bottom corners of the screen at the same time. Keep tapping until something happens. Hopefully that will get it going again. But, if it doesn't, repeat again with a little more time at each step.