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Old 12-29-2014, 03:57 PM   #1
Blossom
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Posts: 18,708
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Join Date: Mar 2010
Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices
Amazon's Device Limit

So I just found out Amazon is doing some changing. You know how we have 10 device limit on Amazon Music settings page well it turns out you can no longer deauthorize all devices at once. You use to be able to do this one time a year.

So I contact Amazon and ask them to remove all devices from the MP3 settings page and he told me they did away with that option and he have to do one by one. He told me he saw 7 devices which I had 10 so I had reauthorize the 2 that were in queue to be deauthorize before he could get rid of it.

That was James before him I email Amazon asking them to Deauthorize My devices from my Music Library Settings page This was the first response.


Quote:
Message From Customer Service

Hello,

First, let me apologize for any inconvenience caused by this issue.

After thoroughly reviewing your comments and seeing the complexity of the issue, I've determined that we'll need to speak with you directly as this issue is unfortunately too complex to resolve via e-mail.

By contacting us via phone you can speak to our live customer support executives who will gather the required additional information to provide an accurate and expedient resolution.

This will allow us to do real-time troubleshooting and see where this process is failing and provide the troubleshooting steps to resolve the issue.

I realize that at this point of time asking you to contact us again would be disappointing, however the issue you reported needs a real time troubleshooting.Your patience and understanding is highly appreciated in this matter.

To call us,please go to the MP3 Help pages ( http://www.amazon.com/help/amazonmp3 ) and click the "Contact Us" button on the right side of the page.Simply leave your number, and we’ll call you right back. Contacting us through the website allows you to verify your security information before a call is placed and ensures we have your account information ready when we call you.I apologize I wasn't able to resolve this right away.

We look forward to speaking with you soon.


Best regards,
Pranav Sharma
What I didn't know this person deauthorized all my Kindle eReader devices Everything but what I asked for! All Kindles, Kindle For PC. I am seriously thinking of writing Jeff on this one.

I am going to go cry now.
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