Quote:
Thanks for contacting us.
We're really sorry to hear that we may have somehow sent you a defective item. We have very high expectations of our products, and always take complaints seriously when we hear that an item might not live up to these standards.
The cases for the Kobo Aura H2O only arrived on Christmas Eve after delays and we wanted to get them out to the customers immediately so some may have slipped through the quality checks.
When the office re-opens tomorrow, we'll check the cases and if they support the sleep / wake we'll send you a new case. Please confirm this is acceptable to you.
Once again, please accept our sincere apologies for an inconvenience caused.
Many thanks,
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That came through late yesterday evening.