Thread: Amazon Prime Now: 1hr delivery of books and sundries
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Old 12-27-2014, 05:17 PM   #31
Hitch
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Quote:
Originally Posted by Catlady View Post
If delivery became an issue two years ago, you must have renewed Prime at least once with the subpar service--why in the world would you do that?
At the time, I didn't realize it was a permanent change. We also had Prime for the Amazon tv/movies. Now, having realized earlier this year that a) the switch to USPS and so-called Fedex Home is permanent, and apparently unfixable/unaddressable, and b) having seen the quality of the TV/Movies available via Amazon Prime, I shan't be renewing.

Frankly, never in a million years, having been a Prime customer since the day it started, would I have believed that Amazon wouldn't FIX it. I have been gobsmacked by their cavalier attitude toward it. I can only assume that the number of people it affects is relatively nominal, in their overall business--far more urban customers, or so rural that they DO have their own mailboxes, and thus, mailmen/persons who will drive up the drive. I'm in some netherlands of neither.

So no: I won't be a Prime customer in 2015. That they are screwing around with delivering things to people in an hour, or even considering drones, and ignoring everyone in a house that's younger than 35 years old, and NOT in the City...well, that's their business.

I remember fighting with the Post Office in 1986, building an upscale subdivision, and being told about the new rule--all community mailboxes, all the time, for ANYTHING being built post '85--so it's not like this is new news to Amazon. The bottom line is, they simply don't care enough to address it. The aggravation, to them, of a few disatisfied customers, compared to what they save using the substandard USPS service, is obviously a cost-benefit analysis that they've done, and decided NOT to fix. They're all very nice about it, but there's simply no good way for it to be "fixed" from my standpoint, other than shopping elsewhere.

Given that the prices at Amazon aren't the lowest, any longer--all the prime items have the extra shipping fees already built in--I just don't see any advantage for us going forward.

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