Thread: Amazon Prime Now: 1hr delivery of books and sundries
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Old 12-27-2014, 08:35 AM   #25
shalym
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Quote:
Originally Posted by Hitch View Post
Yeah, sorry...as much as I generally believe in tipping, I feel that this is one step too far, on Amazon's part. Either they (and we) are already paying for the delivery, or we're not. I realize that this mayn't be a rational reaction--after all, I've tipped the pizza boy for years, when I still lived someplace that could get pizza (or anything) delivered, but to me, Amazon is not the pizza place. It's supposed to be hiring professional couriers or delivery services--which don't get tipped. And we ARE paying for it.

My attitude about this is rather colored by the fact that ever since Amazon effectively nuked UPS in favor of "FedEx Home" and the USPS, ALL my bigger-than-a-breadbox deliveries go awry. They go directly to my Post Office--which means a 30+ mile trip for me. For which, mind you, I've PAID "prime" fees. That pisses me off no end. I've basically given up on buying anything from Amazon that's bigger than a loaf of bread--so now they are reduced to Radio Shack status for me. And you can't call and order--and find out what carrier they're going to use--so Amazon is now useless for me as a retailer, for all intents and purposes.

Combine that with the fact that the movie/tv Prime is pretty dreadful (unless you didn't have HBO, and thus couldn't watch their series) is increasingly pushing me to cancel my Prime membership. One "free" book a month to borrow isn't worth the annual Prime fee, and the TV certainly isn't, if the shipping is useless--as it's now become.

Hitch
Sorry Hitch, but my experience is completely different. 99% of everything I buy from Amazon using Prime is delivered by UPS, and the few things that aren't are split about 50-50 between Fedex and USPS. I don't really use the Prime Lending Library much, although I have a few times. I've used Kindle First a couple of times, and I use Prime Instant Video every day. I've also started using the Prime music more since I got my Echo.

I don't understand why anyone would pay for a service that they were so unhappy with. If the delivery service were that bad for me, I would be calling Amazon EVERY DAY until it was either fixed, or they refunded me for the service. If I'm paying for 2 day shipping, I expect to get it, and if I don't, I expect a refund.

Shari
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