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Well, I have a number of Kobo readers and NONE of them have any issues connecting with Windows using 3.12 firmware so apparently it's not a firmware issue. Just because it works on one version and craps out on another doesn't guarantee it's the firmware especially when you aren't even getting a proper partition on the drive. That (and the fact that this is a sporadic issue that pops up, not a majority of users by any stretch of the imagination) strongly points to hardware rather than software. The new firmware may be using a different part of the memory that the original doesn't and thus is exposing the problem.
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