[dki]

That is what I got from Bookeen:

"The team checked up your device. The display is indeed broken. This is due to a choc or a pressure applied on the left side of the device.

As the broken parts are not covered by the warranty, we invite you to issue a 121.30€ payment (100€ for parts and labour + 21.30€ for shipment).

Once you will fill the following form in, we will be able to send you back a replacement device."

I really liked the "chock" part, I'm sure my Cybook was "chocked" to be left at the bedside table. Basically, the broken parts are not covered, unfortunately Bookeen is not willing to get into why's of the broken parts. I have emailed them asking for photos of the actual fracture they claim they can see, and/or some kind of analysis as to what could have caused the damage (and I mean really, not chock!!). Absolutely no response whatsoever, just your basic give me your $$$ and that's that. The French team is unable to submit any actual proof of the "chock" or pressure. In my opinion, Harry, they are certainly unwilling to present ANY evidence of the damage being caused by the owner whatsoever. None. Zero. The statement about team checking on my device IS NOT A PROOF. It's just a statement - and I say there was no damage - the device just failed for no reason. Here - there's your proof that they are wrong.

Anyhow, since somebody else is risking this repair and shipment at their cost, this was paid for (against my advice, but I guess people have to experience the French way firsthand to believe it). For the past week - nothing. No confirmation, no proof of shipment. Total silence. Despite my emails. That is the way to treat a customer - I can only be truly grateful that it's not a French car, or I would be unable to commute to work, and would be unable to even estimate when I will be able to resume doing so.

However, I truly cannot say I'm chocked. The new owner is, though, right off the bat. This is probably the last French item she'll purchase in a loooong time.