Quote:
Originally Posted by rhadin
So it is your conclusion that Fictionwise, Books on Board, and anyone else who went out of business after agency went out because they had lousy customer service. Even you would agree, I assume, that agency did not cause lousy customer service.
What I glean from your statement is that you only bought from Fictionwise or BoB or whomever because you could save 10 cents. Once you couldn't save 10 cents you abandoned them because they weren't worth doing business with as their customer service was terrible.
Bottom line is that Fictionwise and BoB couldn't compete because they had nothing going for them that would promote customer loyalty.
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I didn't say Fictionwise had lousy customer service, I said Amazon's CS was better. Fictionwise had 40-60% off coupons regularly, so I was saving much more than 10 cents. After agency I bought a lot of Random House books at Fictionwise because they didn't participate in the conspiracy.
All other publishers disappeared from Fictionwise so even if I wanted to pay the ridiculous prices there were no other big publishers books to buy. How long can an ebook store survive if they can't sell books from the big publishers?