Quote:
Originally Posted by Purple Lady
When prices are all the same the only thing to compete on is customer service, and Amazon is better than all the rest there. Agency gave Amazon a big advantage.
|
So it is your conclusion that Fictionwise, Books on Board, and anyone else who went out of business after agency went out because they had lousy customer service. Even you would agree, I assume, that agency did not cause lousy customer service.
What I glean from your statement is that you only bought from Fictionwise or BoB or whomever because you could save 10 cents. Once you couldn't save 10 cents you abandoned them because they weren't worth doing business with as their customer service was terrible.
Bottom line is that Fictionwise and BoB couldn't compete because they had nothing going for them that would promote customer loyalty.