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Originally Posted by Purple Lady
Excellent point - Amazon had no price advantage after agency. Agency took away the advantage the smaller shops had with their business models that were no longer allowed after agency.
When prices are all the same the only thing to compete on is customer service, and Amazon is better than all the rest there. Agency gave Amazon a big advantage.
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Fictionwise had good customer service. So did BooksOnBoard. I cannot speak about Diesel's customer service as I never had a reason to use it.
My reason Amazon flourished is that after agency when prices were the same, there was no reason to go looking around for better prices. So for Kindle owners, there was no reason to go shopping elsewhere. What the Apple and the price fix 6 did was drive more business Amazon's way when they went agency. They thought that everyone having the same price would hurt Amazon because they could no longer have $9.99 best sellers. But Amazon made out and the little guys got hit hard.