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OK, they relatively quickly reacted to my reply to the mail I referred to in my first post and have now given me store credit. Even without me having to go through Twitter. That's not too bad. One wonders, though, why such a level of persistence is necessary in such a simple and clear-cut case. It took more than a week and a reminder for them to reply, and then another, rather urgent, mail from me before they came through. If this had been a book I really needed and not just a pleasure read this would have been a nasty situation.
Anyway, thanks Kobo, for resolving the issue after all.
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