Quote:
Originally Posted by doubleshuffle
I recently started reading a book I bought from Kobo a while ago, only to find that the second half is missing. It's literally half a book. Redownloading to ADE as well as Kobo Desktop yielded the same result. Clicking the link to the book in my Kobo Library gives me an invalid link - Kobo don't offer the book anymore. However, searching for it in the shop, it's still there. So my guess is that they cancelled the broken version and uploaded a corrected one.
Anyway, I wrote to Kobo with all the above info asking them to either put the new version of the book in my library or give me store credit. Reply came after more than a week. Gist: It's the publisher's fault, nothing we can do. But we're happy we've been able to help you.
Glad that at least you are happy, Kobo.  |
Let me send you a quick PM on here in a moment.
Quote:
Originally Posted by patrik
Seriously?
When I buy a book from Kobo, it's Kobo that's the seller and I am the buyer. Who is publishing the book doesn't matter.
|
In a way it does matter. We receive the content (ebook) from the publisher of the book. We process that book through out system and it appears on the website (this is oversimplifying things somewhat).
If there is actually a problem with the book itself, as in this case sections of the book are missing, then it could be due to the file that was received from the publisher missed out the sections. We don't know what the missing data should be, and thus we do need to contact the publisher and detail the issue and obtain an updated version of the book.
We would then update the book and this can sometimes mean the original version is removed from sale, and the new one is added as a new item. It sounds as though this is likely what has happened to the OP.