Quote:
Originally Posted by tompe
Sure. If you cause the harm yourself it is not a warranty repair. But you seemed to say that a broken screen never can be a warranty repair which is wrong.
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Certainly I'm not saying that - your own screen failure was covered by warranty, wasn't it? But yours was, I believe, a controller failure? It's rather more difficult to demonstrate how a physical fracture of the screen substrate, which is what we clearly have in this case, could result from anything other than a knock or some other force being applied to the machine.
Bookeen have certainly demonstrated, in recent months, a willingness to replace screens under warranty where there is no evidence of damage caused by the user.